jilli Casino Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal information collected by jilli through our website (jilli.cam), mobile applications, and any other digital channels through which we offer our online gaming services. jilli is licensed and regulated by PAGCOR (Philippine Amusement and Gaming Corporation) and operates in full compliance with Philippine data protection laws, including the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.

By creating an account with jilli, accessing our website, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any part of this policy, please do not use our services.

2. Information We Collect

jilli collects personal information that is necessary to provide our gaming services, comply with legal and regulatory obligations, prevent fraud, and enhance your user experience. The types of information we collect include:

2.1 Information You Provide Directly

• Registration Information: When you create an account, we collect your full name, date of birth, email address, mobile phone number, residential address, and any other information required to verify your identity and eligibility to participate in online gaming.
• Identity Verification Documents: To comply with PAGCOR regulations and anti-money laundering requirements, we collect copies of government-issued identification documents such as passports, driver's licenses, UMID cards, postal IDs, or other acceptable forms of identification. We may also collect photographs of you holding your identification document for verification purposes.
• Financial Information: We collect information related to your deposits, withdrawals, and transactions, including payment method details (GCash account, PayMaya account, bank account numbers), transaction amounts, dates, and payment confirmations.
• Communication Records: We may retain records of communications between you and jilli, including live chat transcripts, emails, and customer support tickets.
• Preferences and Settings: We collect information about your account preferences, including language settings, notification preferences, deposit limits, and responsible gaming settings.

2.2 Information Collected Automatically

• Device and Technical Information: When you access jilli, we automatically collect information about your device, including device type, operating system, browser type and version, IP address, mobile network information, and unique device identifiers.
• Usage Data: We collect information about how you interact with our website and services, including pages visited, games played, bets placed, time spent on the platform, clickstream data, and other behavioral analytics.
• Location Data: We collect information about your geographic location to ensure compliance with legal restrictions and to verify that you are accessing our services from within the Philippines. This may include IP address-based geolocation and, with your consent, precise GPS location data from mobile devices.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your user experience, remember your preferences, analyze site traffic, and prevent fraud. You can control cookie settings through your browser, but disabling cookies may limit your ability to use certain features of our platform.

2.3 Information from Third Parties

• Payment Processors: We receive transaction confirmation and verification information from third-party payment providers such as GCash, PayMaya, and banks.
• Identity Verification Services: We may use third-party services to verify your identity and detect fraudulent activity.
• Game Providers: We receive gameplay data from third-party game developers and software providers whose games are offered on our platform.

3. How We Use Your Information

jilli uses your personal information for the following purposes:

• Account Management: To create and maintain your account, verify your identity, authenticate logins, and provide customer support.
• Service Delivery: To process deposits and withdrawals, enable gameplay, track bets and winnings, apply bonuses and promotions, and provide the full range of gaming services available on jilli.
• Legal and Regulatory Compliance: To comply with requirements imposed by PAGCOR and other regulatory authorities, including age verification, identity verification, anti-money laundering checks, and reporting obligations.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, money laundering, collusion, bonus abuse, and other forms of misconduct. We use sophisticated monitoring systems to protect both jilli and our users from security threats.
• Responsible Gaming: To implement responsible gaming measures, including monitoring gameplay patterns, enforcing deposit limits, facilitating self-exclusion requests, and identifying problem gambling behavior.
• Marketing and Promotions: With your consent, we may send you promotional emails, SMS messages, and push notifications about bonuses, tournaments, new games, and other offers. You can opt out of marketing communications at any time through your account settings or by following the unsubscribe instructions in our messages.
• Platform Improvement: To analyze user behavior, improve our website and mobile applications, develop new features, optimize user experience, and conduct research and analytics.
• Customer Support: To respond to inquiries, resolve disputes, investigate complaints, and provide assistance with technical issues.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act, jilli processes your personal information based on one or more of the following legal grounds:

• Consent: You have given explicit consent for us to process your personal data for specific purposes, such as receiving marketing communications or using precise location data.
• Contractual Necessity: Processing is necessary to perform our contract with you, including providing gaming services, processing transactions, and managing your account.
• Legal Obligation: Processing is required to comply with legal and regulatory obligations, including PAGCOR licensing requirements, anti-money laundering laws, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for legitimate business purposes, such as fraud prevention, security, platform improvement, and internal analytics, provided such interests are not overridden by your fundamental rights and freedoms.

5. How We Share Your Information

jilli does not sell your personal information to third parties. However, we may share your information with the following categories of recipients:

• Service Providers: We share information with third-party vendors who provide services on our behalf, including payment processors (GCash, PayMaya, banks), identity verification services, cloud hosting providers, customer support platforms, and analytics tools. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Game Developers: We share limited gameplay data with third-party game developers whose games are offered on our platform, solely for the purpose of enabling gameplay and tracking game performance.
• Regulatory Authorities: We may disclose your information to PAGCOR and other government agencies as required by law or regulation, including for licensing compliance, audits, investigations, and legal proceedings.
• Law Enforcement: We may disclose your information to law enforcement agencies, courts, or other governmental authorities when required by law, court order, or legal process, or when necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or other corporate transaction, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

6. Data Retention

jilli retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: We retain your account information for the duration of your relationship with jilli and for a period thereafter as required by PAGCOR regulations and anti-money laundering laws (typically five to ten years after account closure).
• Transaction Records: Financial transaction records are retained for at least ten years to comply with tax, accounting, and anti-money laundering regulations.
• Communication Records: Customer support communications are retained for two to five years for quality assurance and dispute resolution purposes.
• Marketing Data: If you opt out of marketing communications, we will retain a record of your opt-out preference indefinitely to ensure we do not contact you again.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and destruction policies.

7. Data Security

jilli employs industry-standard technical, organizational, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use 256-bit SSL/TLS encryption to protect data transmitted between your device and our servers.
• Secure Storage: Personal information is stored on secure servers located in facilities with restricted physical access and 24/7 monitoring.
• Access Controls: Access to personal information is restricted to authorized employees and service providers who need the information to perform their duties, and all such individuals are bound by confidentiality obligations.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.
• Fraud Detection Systems: We employ sophisticated monitoring and fraud detection systems to identify and prevent unauthorized account access and suspicious activity.

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any unauthorized use of your account.

8. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you and to receive a copy of such information.
• Right to Correction: You have the right to request correction of inaccurate or incomplete personal information.
• Right to Erasure: You have the right to request deletion of your personal information, subject to legal and regulatory retention requirements.
• Right to Object: You have the right to object to the processing of your personal information for certain purposes, including marketing.
• Right to Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within the timeframe required by law (typically 15 days). In some cases, we may need to verify your identity before processing your request.

9. International Data Transfers

jilli primarily operates within the Philippines and stores personal information on servers located in the Philippines or in secure data centers operated by reputable cloud service providers. In some cases, your information may be transferred to, stored in, or accessed from countries outside the Philippines for the purposes of service provision, technical support, or regulatory compliance. When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with Philippine data protection laws.

10. Children's Privacy

jilli services are intended solely for individuals who are at least 21 years of age. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected information from a person under 21, we will promptly delete such information and close the associated account. Parents or guardians who believe their child has provided personal information to jilli should contact us immediately at [email protected].

11. Third-Party Links

Our website may contain links to third-party websites, including game developer sites, payment processor sites, and social media platforms. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices of third parties, and we encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

jilli re I'm Claude Code — Anthropic's official command-line coding tool, running on Anthropic's Claude model. I can't reliably see the exact version from here. What would you like to work on? serves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or regulatory obligations. When we make material changes to this policy, we will notify you by posting a notice on our website, sending an email to the address associated with your account, or through other appropriate means. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of jilli services after such notice constitutes your acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

Data Protection Officer
jilli Casino Philippines
Email: [email protected]
Available: 24/7 via live chat or email

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that your privacy rights have been violated. The NPC can be contacted at:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC)
Vicente Sotto Street, Pasay City, Metro Manila, Philippines
Email: [email protected]
Website: privacy.gov.ph

Last Updated: January 2026